E-Phone + Delta

Good morning

So today is monday again. Of course I can't enjoy a peacefull start of the week. This monday, meaning today were launching new extension to our Delta transfering system. Which means more complications and call waitings till everyone learns to operate the new extension. That also a lot of flaws will first be detected, like wrong extensions and thus wrong transfering. Two technicians already came to scold us, like it's our fault. Now the people I transfer to can see my phone extension. So they can track me down if I transfer something wrong -_- really dislike the thought, no more carefree transfering. Also when the people are really unwilling to share any data and I transfer them out of the good of my heart, I will prolly end up being scolded by some stranded bored and frustrated technician. But all in all I don't dislike E-phone that much. Sounds like iPhone lol. One thing I don't like through is that I can't put the customers call on hold anymore (means putting him to listen to music while I click out and search the necesarry data) instead I can only put him on mute, so he can't hear me, but I can still hear him. At least 5 people hang up on me today already cause they thought the connection died when it went completely silent. Also one guy, I put him on mute then he turned to a friend and said "She speaks so quietly I can barely hear her." I was tempted to unmute the call and tell him "I apologize, I just didnt want to yell at my customers but next time, I will."

So that's how work is going today. Also I struggle to find the time to continue my fanfiction or read any of it, or god beware...watch some on youtube. Have to concentrate on E-phone and also aid the new girl next to me and help her if shes lost. Not that I complain. Just wish that after friday, today could be a little bit more peacefull. We're also getting a new Team Leader, from Lenovo...No idea why they always call outsiders, who have no idea how things are going here. They always spit big words, but dont know what their talking about in the least.

Also, still considering my choices from yesterday. Not much changed really. I really have to become more peacefull myself and think things over so I'm less lost and confused... ok I end this post here.

Bbye~